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List at least three general situations in which you would send a printed version of a business message instead of using an electronic medium.

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A printed message is especially appropri...

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Give at least three examples of how podcasts could replace more traditional message formats in business.

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(Answers may vary.)Real estate agents co...

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What is the name of the file that will automatically add standard information such as your name and contact information to every email message?


A) Emoticon
B) Email signature
C) Virus
D) Universal signature
E) Low-value indicator

F) A) and C)
G) A) and E)

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How can you make messaging more efficient and effective?

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Be thoughtful and courteous.People can b...

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Which of the following is a reason why interested parties should post comments and critiques on blogs and e-commerce sites?


A) An opportunity to build their personal brands
B) To help people better understand which posts are appropriate and which are not
C) To take advantage of self-promotion opportunities
D) To remind readers of the importance of their work
E) To redirect readers to other sites through the use of teasers

F) A) and E)
G) A) and D)

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Professional website designers often use the term ________ to describe the content structure,labeling,and navigational flow of all website elements.


A) user experience
B) relational superstructure
C) information architecture
D) inverted paradigm

E) All of the above
F) A) and D)

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Discuss how differentiating between various digital media tools can get complicated as systems and people use those tools in new and creative ways.

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The lines that differentiate digital med...

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Identify the nine compositional that apply to electronic media in the workplace.

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Communicating successfully with electron...

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What's the best way to view the completion step when using instant messaging?


A) It should be as thorough as with every other medium
B) IM systems are fully automated,so no completion work is needed
C) Simply hit "enter" or "send" as soon as you finish typing each line
D) The completing step isn't as rigorous as with longer messages,but you should quickly scan each message before you send it and revise or correct it if needed
E) Messages drafts should be set aside for a while before they are revised

F) B) and C)
G) C) and D)

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Which of the following is one of the differences between email for personal use and for business use?


A) Business emails can be viewed on digital devices at any time
B) Business emails use the first sentence of the message as part of the subject line
C) Business emails don't go to spam
D) Business emails use emoticons
E) Business emails are more formal

F) B) and E)
G) A) and B)

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The ability to update content quickly and easily makes ________ a natural medium when communicators want to get messages out in a hurry.


A) websites
B) podcasting channels
C) blogs or microblogs
D) user-generated content sites

E) A) and B)
F) A) and C)

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Discuss how to use social media comments to build a personal brand.

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One of the most powerful aspects of soci...

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Which of the following is one difference between instant messaging for personal use and business use?


A) Instant messaging for business should include acronyms that are common business terms
B) Instant messaging for business is public
C) Instant messaging for business is more formal
D) Instant messaging for business is quick and informal
E) Instant messaging for business uses more slang

F) B) and D)
G) A) and B)

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How should a podcast be structured to be most effective for the audience?


A) With a well-designed script
B) With a clear beginning,middle,and end
C) Have very little material prepared to help it sound more conversational
D) Incorporate elements that will increase visual interest
E) With several distribution options for each podcast

F) A) and E)
G) B) and C)

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Which of the following is the best choice for lengthy or complex private messages?


A) Instant messaging
B) Email
C) A secure channel
D) Acronyms
E) Mobile blogging

F) C) and E)
G) A) and C)

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Which of the following incorporates game-playing concepts in apps and web services?


A) Location-based services
B) Gamification
C) Augmented reality
D) Wearable technology
E) Mobile podcasting

F) A) and D)
G) B) and C)

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