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Solange wanted to see how many people it would take to hand-deliver a package from Vancouver, British Columbia, to her aunt in St. John's, Newfoundland. Which of the following concepts would explain her research results?


A) network
B) organization
C) group
D) society

E) A) and D)
F) B) and C)

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Define bureaucratic dehumanization and bureaucratic ritualism. Give examples.

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Bureaucratic dehumanization refers to th...

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The Industrial Revolution began in the nineteenth-century United States.

A) True
B) False

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According to the textbook, what lies at the heart of social interactions that require cooperation?


A) trust
B) competition
C) networking
D) socializing

E) A) and B)
F) None of the above

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What is the relation between group conformity and inequality?

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Group conformity and inequality are two ...

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According to the textbook, what type of formal organization is the most widespread and influential?


A) a bureaucracy
B) a network
C) a cohort
D) a category

E) B) and C)
F) A) and D)

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Curtis attends a large university and knows very few people in his classes. In his sociology class, however, he was required to meet weekly with a group of four other people to work on a term project. After the term was over, they kept meeting weekly to discuss classes and life at university. What type of social group do Curtis and the others make?


A) a primary group
B) a secondary group
C) an interest group
D) an out-group

E) All of the above
F) A) and D)

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Explain what a social category is and give an example.

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A social category is a group of people w...

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Which factor influencing conformity did Milgram study?


A) solidarity
B) authority
C) bureaucracy
D) groupthink

E) All of the above
F) B) and C)

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You have been hired as a consultant to improve efficiency of a federal ministry. What measures would you propose?

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As a consultant hired to improve the eff...

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How does the size of an organization contribute to bureaucratic inefficiency?


A) It makes directions easy to ignore.
B) It makes reporting unmanageable.
C) It increases the number of possible rivalries and coalitions.
D) It increases the number of possible rivalries, but not coalitions.

E) A) and C)
F) All of the above

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Authoritarian leadership works best when group members are highly experienced, trained, motivated, and educated, and when trust and confidence in group members are high.

A) True
B) False

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What was the focus of the Asch experiment?


A) group size
B) group functions
C) group conformity
D) group solidarity

E) A) and D)
F) B) and C)

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In what ways do informal relations in bureaucracy influence the work experiences of employees?

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Informal relations in bureaucracy can ha...

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Aruna works for a company in the rapidly changing computer technology industry. Which of the following organizational structures is likely to be the best for her company?


A) traditional hierarchy
B) modern hierarchy
C) network structure
D) vertical structure

E) None of the above
F) All of the above

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In what ways does leadership style have a significant impact on bureaucratic performance?

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Leadership style can have a significant ...

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The Milgram experiment has shown that most people socialized in democratic societies will resist authority when asked to harm innocent strangers.

A) True
B) False

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Social networks may be formal, but they are more often informal.

A) True
B) False

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Which of the following leadership styles is most effective in a crisis situation?


A) democratic leadership
B) laissez-faire leadership
C) authoritarian leadership
D) charismatic leadership

E) B) and C)
F) None of the above

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The large organization that Josh works for issues each employee a number, has each employee sign in to work via time clock, and never addresses employees by name, only by number. What criticism against bureaucracies is relevant in this case?


A) bureaucratic ritualism
B) bureaucratic inertia
C) oligarchy
D) dehumanization

E) B) and D)
F) All of the above

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