Question 1

When trying to resolve a conflict, which of the following should you NOT do?

Accepted Answer

A)   use "but," not "and"
B)   plan time to talk
C)   avoid "why" questions
D)   paraphrase the other person's wordsE) A) and D)
F) A) and B)

Question 2

Which of the following benefits is a result of social support?

Accepted Answer

A)   Helping patients adjust to their illnesses
B)   Improving the immune system's effectiveness
C)   Decreasing cortisol secretion during stress
D)   All of theseE) B) and C)
F) A) and D)

Question 3

Which of the following is an example of nonverbal assertiveness?

Accepted Answer

A)   Being specific by identifying several ways in which you would like the situation of other people to change
B)   Expressing feelings regarding other people's behavior by describing them
C)   Speaking with people with assurance and confidence and without hesitation
D)   Selecting the consequences that you have decided to apply to people's behaviorE) None of the above
F) A) and D)

Question 4

Goleman recommends meditation as a way to counteract technology's negative influences upon emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 5

Getting others to do those things that need to be done but that do not need your personal attention is known as _____.

Accepted Answer

A)   evaluating
B)   scheduling
C)   maximizing
D)   delegatingE) A) and D)
F) All of the above

Question 6

Paraphrasing a speaker's words and feelings is known as _____.

Accepted Answer

A)   nonverbal cuing
B)   validating
C)   norming
D)   reflective listeningE) A) and C)
F) B) and D)

Question 7

Which of the following is true about nonverbal body language?

Accepted Answer

A)   It is easy to misinterpret.
B)   It is associated with physical cues.
C)   It is used by people every day.
D)   All of these are correct.E) B) and C)
F) A) and B) D

Question 8

Social support consists of all of the following EXCEPT _____.

Accepted Answer

A)   tangible support
B)   imitative support
C)   emotional support
D)   informational supportE) A) and B)
F) B) and C)

Question 9

Sacrificing your own needs or wants to meet someone else's needs or wants is known as _____.

Accepted Answer

A)   assertive behavior
B)   nonassertive behavior
C)   aggressive behavior
D)   insistent behaviorE) B) and D)
F) C) and D)

Question 10

"Why" questions are good to use during arguments or disagreements.

Accepted Answer

A) True 
 B)False

Question 11

Assertiveness is not only a matter of what you say but also of how you say it.

Accepted Answer

A) True 
 B)False

Question 12

David, a sales manager at Texel Inc., is known for his dominant behavior. He often disregards his sales team's suggestions and gets his own way at their expense. David's demeanor is an example of _____. rev: 08_24_2016_QC_CS-57805

Accepted Answer

A)   assertive behavior
B)   nonassertive behavior
C)   aggressive behavior
D)   benevolent behaviorE) B) and D)
F) A) and D)

Question 13

The acronym DESC includes all the following terms EXCEPT _____.

Accepted Answer

A)   describe
B)   express
C)   specify
D)   considerE) None of the above
F) B) and C) D

Question 14

Social support can help prevent stressors from occurring in the first place, but it cannot help once a stressor has been encountered.

Accepted Answer

A) True 
 B)False

Question 15

Polyphasic behavior is a good way to battle technostress.

Accepted Answer

A) True 
 B)False

Question 16

Seeking to dominate or to get your own way at the expense of others is known as _____.

Accepted Answer

A)   assertive behavior
B)   nonassertive behavior
C)   aggressive behavior
D)   passive behaviorE) A) and C)
F) A) and D)

Question 17

Studies have found that technology causes _____ hours of stress per week.

Accepted Answer

A)   1
B)   2
C)   5
D)   10E) B) and C)
F) A) and D) C

Question 18

A time management technique in which tasks are prioritized is known as _____.

Accepted Answer

A)   goal setting
B)   X, Y, Z lists
C)   A, B, C lists
D)   goal listsE) B) and C)
F) B) and D)

Question 19

The assertion theory is based on the premise that every person has certain basic rights.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an important feature of a good message in the context of communication process?

Accepted Answer

A)   Knowledgeability
B)   Persuasiveness
C)   Accountability
D)   CredibilityE) A) and B)
F) A) and C)

Exam 7: Life-Situation Interventions: Interpersonal

When trying to resolve a conflict, which of the following should you NOT do?

Correct AnswerverifiedShow Answer

Which of the following benefits is a result of social support?

Correct AnswerverifiedShow Answer

Which of the following is an example of nonverbal assertiveness?

Correct AnswerverifiedShow Answer

Goleman recommends meditation as a way to counteract technology's negative influences upon emotional intelligence.

Correct AnswerverifiedShow Answer

Getting others to do those things that need to be done but that do not need your personal attention is known as _____.

Correct AnswerverifiedShow Answer

Paraphrasing a speaker's words and feelings is known as _____.

Correct AnswerverifiedShow Answer

Which of the following is true about nonverbal body language?

Correct AnswerverifiedD

Social support consists of all of the following EXCEPT _____.

Correct AnswerverifiedShow Answer

Sacrificing your own needs or wants to meet someone else's needs or wants is known as _____.

Correct AnswerverifiedShow Answer

"Why" questions are good to use during arguments or disagreements.

Correct AnswerverifiedShow Answer

Assertiveness is not only a matter of what you say but also of how you say it.

Correct AnswerverifiedShow Answer

David, a sales manager at Texel Inc., is known for his dominant behavior. He often disregards his sales team's suggestions and gets his own way at their expense. David's demeanor is an example of _____. rev: 08_24_2016_QC_CS-57805

Correct AnswerverifiedShow Answer

The acronym DESC includes all the following terms EXCEPT _____.

Correct AnswerverifiedD

Social support can help prevent stressors from occurring in the first place, but it cannot help once a stressor has been encountered.

Correct AnswerverifiedShow Answer

Polyphasic behavior is a good way to battle technostress.

Correct AnswerverifiedShow Answer

Seeking to dominate or to get your own way at the expense of others is known as _____.

Correct AnswerverifiedShow Answer

Studies have found that technology causes _____ hours of stress per week.

Correct AnswerverifiedC

A time management technique in which tasks are prioritized is known as _____.

Correct AnswerverifiedShow Answer

The assertion theory is based on the premise that every person has certain basic rights.

Correct AnswerverifiedShow Answer

Which of the following is an important feature of a good message in the context of communication process?

Correct AnswerverifiedShow Answer

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D

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D

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C

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