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Exam 14: Troubleshooting and Support

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Question 31

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What is the step-by-step with the OSI model method of troubleshooting? What is necessary before you can use this approach?

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In this approach, you test a problem sta...

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Question 32

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Which statistic is most likely to be included in a network baseline report?

A) how many text files are in use
B) hard drive utilization
C) number of idle users logged in
D) average RPM of system fans

E) B) and D)
F) A) and C)

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Question 33

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Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -a step in the troubleshooting process in which the technician must call in more experienced technicians

To eliminate the potential problems caused by power fluctuations, especially on servers, you can install an _________________ power supply.

With a ___________ site, you just need to load the most current data from backup and you're ready to go.

You are currently troubleshooting a network issue with your ISP's customer support agent. The agent requests that you open a command prompt and type ping 127.0.0.1. What does this accomplish?

What are some measures you can take to resolve performance problems caused by new users or new applications being added to the network?

What does the nslookup utility do?

You have several network devices that support SNMP and RMON. What type of network troubleshooting tool should you use to take advantage of those capabilities?

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -a time set aside for schedule updates, upgrades, and other network maintenance procedures