Question 1

Crowdsourcing is

Accepted Answer

A)   the ability to send short messages consisting of 140 characters or fewer.
B)   the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
C)   the use of fraudulent schemes on the Internet.
D)   an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding.E) A) and B)
F) All of the above

Question 2

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Accepted Answer

The answer of One advantage of a wiki is that...

Question 3

____________________ messaging enables you to use the Internet or an internal corporate communication platform to communicate in real time with others by exchanging brief text-based messages.

Accepted Answer

The answer of ____________________ messaging enables you to use the...

Question 4

Which of the following is the most appropriate closing for an e-mail message or memo?

Accepted Answer

A)   Please submit your report by August 1 so that the information can be presented at the seminar.
B)   Please let me know if I may be of further assistance.
C)   Thank you in advance for answering my questions.
D)   It's been great talking with you.E) A) and B)
F) A) and C) A

Question 5

Which of the following is the best tip for replying to e-mail messages?

Accepted Answer

A)   Reply to an e-mail message immediately because reading additional e-mail messages before replying might confuse you.
B)   If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply.
C)   Include the sender's entire original message in the body of your reply to clarify the meaning of your response.
D)   Retain the original subject line to identify a conversation thread even if the topic shifts.E) All of the above
F) A) and C) B

Question 6

All of the following are reasons businesses use social networking except

Accepted Answer

A)   to avoid legal challenges and issues.
B)   to exchange ideas.
C)   to share company news.
D)   to connect with customers and employees.E) C) and D)
F) A) and B)

Question 7

Social networks can help connect employees who are geographically dispersed.

Accepted Answer

A) True 
 B)False

Question 8

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Accepted Answer

A)   When she doesn't receive an immediate response from a coworker, continue to text message the coworker until he or she responds.
B)   Feel free to send any kind of message to her coworkers using this medium.
C)   Identify herself when texting a new contact.
D)   Send texts while she is having a face-to-face conversation to demonstrate her popularity.E) A) and C)
F) All of the above

Question 9

Which of the following statements about communication in today's workplace is most accurate?

Accepted Answer

A)   Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.
B)   Individuals are using more mobile electronic devices to communicate with others.
C)   Because individuals are more dispersed, messages are longer and less frequent.
D)   Because of social media networks, today's communication includes more one-on-one conversations.E) A) and D)
F) A) and C)

Question 10

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

Accepted Answer

A) True 
 B)False  True

Question 11

To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.

Accepted Answer

The answer of To, From, Date, and Subject in an...

Question 12

Most e-mail messages and memos

Accepted Answer

A)   have nonsensitive topics and begin directly.
B)   require persuasion.
C)   are indirect and begin with an explanation.
D)   need not be carefully organized because they are informal.E) All of the above
F) A) and B)

Question 13

All of the following are reasons businesses use wikis except

Accepted Answer

A)   to improve the brand image of a company.
B)   to generate feedback from employees before and after meetings.
C)   to collect and share information to large audiences creating a database for important company information.
D)   to facilitate project management.E) B) and D)
F) B) and C)

Question 14

A blog is a website with journal entries that are usually written by one person.

Accepted Answer

A) True 
 B)False

Question 15

Podcasts and wikis are part of the new user-centered virtual environment called

Accepted Answer

A)   the Total Network.
B)   Web 2.0.
C)   cloud computing.
D)   VPN.E) C) and D)
F) A) and D)

Question 16

Millie needs to research customer reactions. She should consider a blog because blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

Accepted Answer

A) True 
 B)False

Question 17

News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?

Accepted Answer

A)   Blogs
B)   Podcasts
C)   Wikis
D)   Web forumsE) All of the above
F) A) and B)

Question 18

Which of the following is the best title for a blog?

Accepted Answer

A)   Read Now
B)   Attention
C)   Five Ways to Get Your Résumé Read
D)   Résumé InformationE) All of the above
F) A) and C)

Question 19

What advice should you follow when using down-editing to reply to an e-mail message?

Accepted Answer

A)   Do not include a courteous opening with your reply message.
B)   Avoid the use of different colors when inserting your comments.
C)   Delete the sender's message header, signature, and all unnecessary parts.
D)   Add a comment after every sentence in the original message.E) B) and D)
F) All of the above

Question 20

One advantage of podcasts is that they can replace costlier forms of communication technologies such as teleconferences.

Accepted Answer

A) True 
 B)False

Exam 5: Short Workplace Messages and Digital Media

Crowdsourcing is

Correct AnswerverifiedShow Answer

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Correct AnswerverifiedShow Answer

____________________ messaging enables you to use the Internet or an internal corporate communication platform to communicate in real time with others by exchanging brief text-based messages.

Correct AnswerverifiedShow Answer

Which of the following is the most appropriate closing for an e-mail message or memo?

Correct AnswerverifiedA

Which of the following is the best tip for replying to e-mail messages?

Correct AnswerverifiedB

All of the following are reasons businesses use social networking except

Correct AnswerverifiedShow Answer

Social networks can help connect employees who are geographically dispersed.

Correct AnswerverifiedShow Answer

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Correct AnswerverifiedShow Answer

Which of the following statements about communication in today's workplace is most accurate?

Correct AnswerverifiedShow Answer

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

Correct AnswerverifiedTrue

To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.

Correct AnswerverifiedShow Answer

Most e-mail messages and memos

Correct AnswerverifiedShow Answer

All of the following are reasons businesses use wikis except

Correct AnswerverifiedShow Answer

A blog is a website with journal entries that are usually written by one person.

Correct AnswerverifiedShow Answer

Podcasts and wikis are part of the new user-centered virtual environment called

Correct AnswerverifiedShow Answer

Millie needs to research customer reactions. She should consider a blog because blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

Correct AnswerverifiedShow Answer

News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?

Correct AnswerverifiedShow Answer

Which of the following is the best title for a blog?

Correct AnswerverifiedShow Answer

What advice should you follow when using down-editing to reply to an e-mail message?

Correct AnswerverifiedShow Answer

One advantage of podcasts is that they can replace costlier forms of communication technologies such as teleconferences.

Correct AnswerverifiedShow Answer

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True

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