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Exam 10: The Tools of Quality

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Question 21

Multiple Choice

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The first step in completing a(n) ________ is to construct an affinity diagram to identify the issues relating to a problem.

A) interrelationship digraph
B) matrix diagram
C) tree diagram
D) prioritization grid
E) activity network diagram

F) All of the above
G) A) and B)

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Question 22

Multiple Choice

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The first step in creating a ________ is to state the problem clearly in the head of the fish.

A) control chart
B) Pareto chart
C) scatter diagram
D) cause-and-effect diagram
E) histogram

F) None of the above
G) All of the above

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Question 23

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The Pareto chart is one of the new seven tools for management.

________ are data-gathering tools that can be used in forming histograms.

What are Ishikawa's seven basic tools of quality and how should they be used together?

________ are frequency charts that are aided by the 80/20 rule.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their corresponding percentage weights. Option A has ranks as shown in the table below: What is the importance score sum for option A?

Define a matrix diagram. What are the steps involved in constructing a matrix diagram.

A control chart is a tool used to brainstorm possible contingencies or problems associated with the implementation of some program or improvement.

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, how many of these categories are required to make up 53% of all complaints?

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and has ranked the Price criteria as shown in the table below: What is the final price ranking for alternative C?

A histogram is a picture of a process.

The first step in setting up a ________ is to identify common defects occurring in the process.

What is an interrelationship digraph and when should it be used?

Calculate the number of classes if there are 16 observations in a data set.

Calculate the number of classes if there are 32 observations in a data set.

The root causes of the problems associated with the process are identified using a cause-and-effect diagram.

The first step in setting up a scatter plot is to determine the independent and dependent variables.

The first step in constructing ________ is to gather categorical data relating to quality problems.

An affinity diagram creates a hierarchy of ideas on a large surface.