Question 1

The role of management is to ____________________

Accepted Answer

A)  provide resources
B)  monitor the effectiveness of the system
C)  both a and b
D)  none of the above.E) B) and C)
F) B) and D)

Question 2

Customers are primarily concerned with ______________

Accepted Answer

A)  communicatio n, courtesy, and credibility of the sales person
B)  competence, courtesy, and security of the sales person
C)  competence, responsiveness, and reliability of the sales person
D)  communication, responsiveness, and cleverness of the sales personE) None of the above
F) B) and C)

Question 3

The diagram is a problem-solving tool that investigates and analizessystematically all the potential or real causes that result in a single effect.

Accepted Answer

A)  cause and effect
B)  pareto
C)  histogram
D)  all of the aboveE) None of the above
F) A) and B)

Question 4

Deming's 4 step cycle for improvement is______________

Accepted Answer

A)  plan, do, check, act
B)  schedule, do, act, check
C)  do, act, check, monitor
D)  plan, control, act, sustainE) None of the above
F) B) and C)

Question 5

In Six Sigma, a is de?ned as any process output that does not meet customer speci?cations

Accepted Answer

A)  error
B)  cost
C)  quality
D)  defectE) None of the above
F) A) and B)

Question 6

______________ are used in six sigma

Accepted Answer

A)  black belt
B)  green belt
C)  both a and b
D)  none of the aboveE) A) and D)
F) All of the above

Question 7

"The degree to which a set of inherent characteristics of an object ful?ls requirements" is known as

Accepted Answer

A)  conformity
B)  quality
C)  grade
D)  none of the above.E) A) and C)
F) None of the above A

Question 8

The Pareto Chart is a bar chart that allows for analysis of data in search of the Pareto Principle or the _______________________

Accepted Answer

A)  80/20 rule.
B)  pareto rule
C)  negotiation rule
D)  all of the aboveE) A) and D)
F) A) and C)

Question 9

The pareto chart is a that allows us to focus on the issues that are causing the biggest problem, and thus maximize our impact.

Accepted Answer

A)  prioritization tool
B)  mu sigma
C)  ishikawa tool
D)  all of the aboveE) B) and C)
F) A) and B)

Question 10

"Quality is de?ned by the customer" is

Accepted Answer

A)  an unrealistic de?nition of quality
B)  a user-based de?nition of quality
C)  a manufacturing- based de?nition of quality
D)  a product-based de?nition of qualityE) None of the above
F) A) and B) B

Question 11

Histogram is very useful tool to describe a of the frequencydistribution of observed values of a variable

Accepted Answer

A)  sense
B)  quality
C)  measurement
D)  all of the aboveE) A) and B)
F) A) and C)

Question 12

______________ is not a process tools for TQM systems

Accepted Answer

A)  process ?ow analysis
B)  histograms
C)  lpier
D)  control of chartE) A) and D)
F) A) and C) C

Question 13

Data are onthe check sheet to record the frequency of speci?c events during a datacollection period.

Accepted Answer

A)  "collected and tabulated"
B)  "circulated"
C)  "reported"
D)  none of the aboveE) A) and B)
F) A) and D)

Question 14

Which of the following does not affect the software quality and organizational performance?

Accepted Answer

A)  market
B)  product
C)  technology
D)  peopleE) A) and D)
F) A) and C)

Question 15

Which of the following is an indirect measure of product?

Accepted Answer

A)  quality
B)  complexity
C)  reliability
D)  all of the aboveE) A) and B)
F) A) and C)

Question 16

What are the three C'c of TQM?

Accepted Answer

A)  cultural, country, commitment
B)  cultural, comunication and commitment
C)  cultural, comunication and contribution
D)  none of the aboveE) A) and B)
F) A) and C)

Question 17

ISO - 14001 gives stress on ___________

Accepted Answer

A)  plan - do -check -act
B)  environmental protection
C)  prevention rather than detection
D)  all of the aboveE) A) and C)
F) A) and B)

Question 18

Assured quality is necessary for building customer con?dence.

Accepted Answer

A)  correct
B)  correct to some extent
C)  correct to great extent
D)  incorrectE) B) and C)
F) None of the above

Question 19

Quality practices must be carried out ______________

Accepted Answer

A)  at the start of the project
B)  throuout the life of the project
C)  at the end of the project
D)  no neeed to carry out quality practicesE) B) and D)
F) None of the above

Question 20

Service Assurance is _______

Accepted Answer

A)  con?dence with customer
B)  customer has trust
C)  employee has knowledge
D)  all of the aboveE) A) and B)
F) B) and C)

Exam 7: Quality Management Principles and Tools

The role of management is to ____________________

Correct AnswerverifiedShow Answer

Customers are primarily concerned with ______________

Correct AnswerverifiedShow Answer

The diagram is a problem-solving tool that investigates and analizessystematically all the potential or real causes that result in a single effect.

Correct AnswerverifiedShow Answer

Deming's 4 step cycle for improvement is______________

Correct AnswerverifiedShow Answer

In Six Sigma, a is de?ned as any process output that does not meet customer speci?cations

Correct AnswerverifiedShow Answer

______________ are used in six sigma

Correct AnswerverifiedShow Answer

"The degree to which a set of inherent characteristics of an object ful?ls requirements" is known as

Correct AnswerverifiedA

The Pareto Chart is a bar chart that allows for analysis of data in search of the Pareto Principle or the _______________________

Correct AnswerverifiedShow Answer

The pareto chart is a that allows us to focus on the issues that are causing the biggest problem, and thus maximize our impact.

Correct AnswerverifiedShow Answer

"Quality is de?ned by the customer" is

Correct AnswerverifiedB

Histogram is very useful tool to describe a of the frequencydistribution of observed values of a variable

Correct AnswerverifiedShow Answer

______________ is not a process tools for TQM systems

Correct AnswerverifiedC

Data are onthe check sheet to record the frequency of speci?c events during a datacollection period.

Correct AnswerverifiedShow Answer

Which of the following does not affect the software quality and organizational performance?

Correct AnswerverifiedShow Answer

Which of the following is an indirect measure of product?

Correct AnswerverifiedShow Answer

What are the three C'c of TQM?

Correct AnswerverifiedShow Answer

ISO - 14001 gives stress on ___________

Correct AnswerverifiedShow Answer

Assured quality is necessary for building customer con?dence.

Correct AnswerverifiedShow Answer

Quality practices must be carried out ______________

Correct AnswerverifiedShow Answer

Service Assurance is _______

Correct AnswerverifiedShow Answer

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C

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