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Goals must be set for every aspect of employee behavior or organizational performance to be effective.

A) True
B) False

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The act of determining the organization's goals and defining the means for achieving them is referred to as __________.

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What are the benefits and limitations of planning and goal setting?

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Benefits of planning and goal setting in...

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__________ is the first step in the management by objectives process.


A) Setting goals
B) Developing action plans
C) Appraising overall performance
D) Reviewing progress
E) None of these

F) A) and B)
G) C) and E)

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Frostburg Fireplaces has used management by objectives (MBO) for the past year. Top managers just finished evaluating overall performance. The next step in the MBO process should be:


A) to develop new action plans.
B) to develop new goals for the next year based on the review of last year's performance.
C) to begin a new MBO "cycle," using the same goals as last year.
D) to wait several months to allow information to be digested.
E) none of these.

F) C) and D)
G) C) and E)

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Which of the following statements about single-use plans is true?


A) Single-use plans are developed to achieve a set of goals that are not likely to be repeated in the future.
B) Single-use plans are used to provide guidance for tasks or situations that occur repeatedly within the organization.
C) Single-use plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.
D) Single-use plans are more important than standing plans in organizations.
E) The primary single-use plans are organizational policies, rules, and procedures.

F) A) and D)
G) B) and E)

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