Question 1

Mina wants to use the communication medium with the highest social presence. Which of the following should she choose?

Accepted Answer

A)  E-mail 
B)  Blog posting 
C)  Discussion forum posting 
D)  Live chatE) None of the above
F) B) and C)

Question 2

Some states have passed "Plain English" laws that require businesses to write policies, warranties, and contracts in language comprehensible to average readers.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not an advantage of oral communication?

Accepted Answer

A)  Provides immediate feedback 
B)  Promotes easy recall 
C)  Can be adjusted to the audience 
D)  Supplies nonverbal cuesE) All of the above
F) B) and C)

Question 4

Describe the five ethical traps that business communicators often face when making ethical decisions and give a workplace-related example of each.

Accepted Answer

Student answers will vary.

1) False Nec...

Question 5

Diverse workforces are more likely to create the products that consumers demand.

Accepted Answer

A) True 
 B)False

Question 6

When faced with an ethical dilemma, what is the first question you should ask?

Accepted Answer

A)  What would my family, friends, and coworkers think? 
B)  Would I take this action if I were on the opposite side? 
C)  Is the action I am considering legal? 
D)  Would a trusted advisor agree with this action?E) A) and D)
F) A) and C)

Question 7

Peter has started a new job and has noticed that there is a lot of gossip in his new workplace. He wants to come across professionally. What is the best advice you can give him?

Accepted Answer

A)  Listen to all the gossip he can to learn more about his new workplace.
B)  Avoid getting involved, even if he hears inaccurate gossip being spread about a coworker.
C)  Attack any rumors about himself aggressively.
D)  Don't use the informal grapevine for any kind of workplace communication.E) B) and D)
F) B) and C)

Question 8

What is the least accurate statement about social presence?

Accepted Answer

A)  Media with high social presence convey warmth and are personal.
B)  Social presence is greater in asynchronous communication than in synchronous communication.
C)  Social presence can mean how much awareness of the sender is conveyed along with the message.
D)  Social presence is greatest face-to-face, and less so in mediated and written communication.E) B) and D)
F) C) and D)

Question 9

Which of the following is an advantage of written communication?

Accepted Answer

A)  Creates a permanent record 
B)  Provides immediate feedback 
C)  Is more personal than oral communication 
D)  Is effective for delivering nonverbal cuesE) B) and C)
F) None of the above

Question 10

Which of the following is an example of horizontal communication in an organization?

Accepted Answer

A)  Six marketing reps meet to discuss ideas for targeting new customers.
B)  An accounting clerk submits a progress report about a current project to her supervisor.
C)  An employee suggests to her supervisor a way to improve customer service.
D)  A supervisor sends an e-mail message to all division employees detailing the newest procedure for submitting expense claims.E) All of the above
F) A) and B)

Question 11

The most significant trends in today's dynamic workplace include global competition, team-based projects, flattened management hierarchies, new communication technologies, and

Accepted Answer

A)  union participation and regulation.
B)  more homogeneous workforces.
C)  expectations of around-the-clock availability.
D)  stricter dress codes.E) All of the above
F) B) and C)

Question 12

Media richness theory attempts to classify media in organizations according to

Accepted Answer

A)  how much the media cost to use.
B)  how technologically advanced the media are.
C)  how widely the media are used in the workplace.
D)  how much clarifying information they are able to convey from a sender to a recipient.E) All of the above
F) A) and B) D

Question 13

Deanna frequently uses her work computer to check and update her personal Facebook page; however, she feels what she is doing is acceptable because her colleagues use their computers much more than she does for personal activities. Deanna has fallen into the self-deception ethical trap.

Accepted Answer

A) True 
 B)False

Question 14

For years businesses have been flattening their management hierarchies. This flattening means that

Accepted Answer

A)  information must flow through more layers of management.
B)  it takes longer to make decisions.
C)  various areas within an organization have little contact with one another.
D)  employees at all levels must be skilled communicators.E) All of the above
F) A) and C) D

Question 15

Telephone calls, conversations, interviews, meetings, and conferences are all forms of ___________ communication.

Accepted Answer

The answer of Telephone calls, conversations, interviews, meetings, and conferences...

Question 16

What is the most common business communication function?

Accepted Answer

A)  To persuade 
B)  To inform 
C)  To promote goodwill 
D)  To dazzleE) B) and C)
F) B) and D)

Question 17

Explain media richness theory and given an example of a rich medium and a lean medium.

Accepted Answer

Student answers will vary.Media richness...

Question 18

Mickey Monus knew that his company Phar-Mor was destined for greatness; he, therefore, felt it was okay to manipulate the accounting records to show a profit instead of a loss to get the company through the rough times. Into what ethical trap did he fall?

Accepted Answer

A)  Rationalization trap 
B)  Ends-justify-the-means trap 
C)  False necessity trap 
D)  Doctrine-of-relative filth trapE) All of the above
F) B) and C) B

Question 19

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Accepted Answer

The answer of Ethical business communicators are ______________ when they...

Question 20

________________ communication includes exchanging ideas and messages with superiors, coworkers, and subordinates.

Accepted Answer

The answer of ________________ communication includes exchanging ideas and messages...

Exam 1: Business Communication in the Digital Age

Mina wants to use the communication medium with the highest social presence. Which of the following should she choose?

Correct AnswerverifiedShow Answer

Some states have passed "Plain English" laws that require businesses to write policies, warranties, and contracts in language comprehensible to average readers.

Correct AnswerverifiedShow Answer

Which of the following is not an advantage of oral communication?

Correct AnswerverifiedShow Answer

Describe the five ethical traps that business communicators often face when making ethical decisions and give a workplace-related example of each.

Correct AnswerverifiedStudent answers will vary.1) False Nec...View AnswerShow Answer

Diverse workforces are more likely to create the products that consumers demand.

Correct AnswerverifiedShow Answer

When faced with an ethical dilemma, what is the first question you should ask?

Correct AnswerverifiedShow Answer

Peter has started a new job and has noticed that there is a lot of gossip in his new workplace. He wants to come across professionally. What is the best advice you can give him?

Correct AnswerverifiedShow Answer

What is the least accurate statement about social presence?

Correct AnswerverifiedShow Answer

Which of the following is an advantage of written communication?

Correct AnswerverifiedShow Answer

Which of the following is an example of horizontal communication in an organization?

Correct AnswerverifiedShow Answer

The most significant trends in today's dynamic workplace include global competition, team-based projects, flattened management hierarchies, new communication technologies, and

Correct AnswerverifiedShow Answer

Media richness theory attempts to classify media in organizations according to

Correct AnswerverifiedD

Deanna frequently uses her work computer to check and update her personal Facebook page; however, she feels what she is doing is acceptable because her colleagues use their computers much more than she does for personal activities. Deanna has fallen into the self-deception ethical trap.

Correct AnswerverifiedShow Answer

For years businesses have been flattening their management hierarchies. This flattening means that

Correct AnswerverifiedD

Telephone calls, conversations, interviews, meetings, and conferences are all forms of ___________ communication.

Correct AnswerverifiedShow Answer

What is the most common business communication function?

Correct AnswerverifiedShow Answer

Explain media richness theory and given an example of a rich medium and a lean medium.

Correct AnswerverifiedStudent answers will vary.Media richness...View AnswerShow Answer

Mickey Monus knew that his company Phar-Mor was destined for greatness; he, therefore, felt it was okay to manipulate the accounting records to show a profit instead of a loss to get the company through the rough times. Into what ethical trap did he fall?

Correct AnswerverifiedB

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Correct AnswerverifiedShow Answer

________________ communication includes exchanging ideas and messages with superiors, coworkers, and subordinates.

Correct AnswerverifiedShow Answer

Correct Answer
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Student answers will vary.

1) False Nec...
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D

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D

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Student answers will vary.Media richness...
View Answer

Correct Answer
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B

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