Question 1

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?

Accepted Answer

A)  Say as much as possible during the meeting.
B)  Generate a list of important but divergent topics that should be discussed later.
C)  Not worry so much about time; the most important thing is to make sure that all agenda items are discussed fully.
D)  Kick anyone out who monopolizes the conversation.E) A) and B)
F) A) and C)

Question 2

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Accepted Answer

A) True 
 B)False

Question 3

Good listening skills are needed for employees at every level.

Accepted Answer

A) True 
 B)False

Question 4

Samuel knows that his soft skills will be evaluated during his job interview. Which of the following skills should he practice to prepare for his interview?

Accepted Answer

A)  Shaking hands appropriately 
B)  Exhibiting posture that shows confidence and professionalism 
C)  Speaking clearly and maintaining good eye contact 
D)  All of these choicesE) A) and C)
F) A) and B)

Question 5

List three types of workplace listening, and provide three tips for effectiveness in each category.

Accepted Answer

Student answers will vary.

1) Listening...

Question 6

Which of the following is the most accurate statement about etiquette and courtesy in today's workplace?

Accepted Answer

A)  Etiquette is not as important in today's fast-paced, high-tech offices.
B)  Most people don't mind rudeness or poor manners because these behaviors make the workplace more interesting.
C)  Bad manners and incivility are rare in today's workplace.
D)  Etiquette is more about attitude than about formal rules of behavior.E) B) and C)
F) None of the above

Question 7

A committee has been formed to study the feasibility of starting a wellness program. The members have just gone through some rough times, but tensions have now subsided and information is starting to flow among members. What phase of team development are they experiencing?

Accepted Answer

A)  Forming 
B)  Storming 
C)  Norming 
D)  PerformingE) None of the above
F) A) and B)

Question 8

Which of the following statements about manners and business etiquette is most accurate?

Accepted Answer

A)  Good manners and professional demeanor are hard skills that employers value in employees.
B)  Because you aren't born with the ability to be courteous, civil, and professional, learning these skills is difficult.
C)  Employers are more likely to hire and promote someone who is courteous and professional.
D)  All of these choices are accurate statements.E) All of the above
F) A) and D)

Question 9

Listening in a college classroom is more challenging than listening on the job.

Accepted Answer

A) True 
 B)False

Question 10

Oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette expertise are all examples of soft skills.

Accepted Answer

A) True 
 B)False

Question 11

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Accepted Answer

A)  Make sure the technology being used is accessible to all meeting participants.
B)  Set the meeting time using Coordinated Universal Time (UT
C)  .
C)  Decide what language will be used.
D)  Khalida should do all of these.E) All of the above
F) A) and B)

Question 12

Which of the following statements about conflict is most accurate?

Accepted Answer

A)  Conflict is a normal part of every workplace and every team.
B)  Even when managed properly, conflict decreases group cohesiveness and increases tensions.
C)  Conflict should be avoided because it destroys morale and reduces productivity.
D)  Conflict is always negative.E) A) and C)
F) None of the above

Question 13

During a meeting Matthew and Jennifer get into an argument about how to prepare a proposal. What is the first step they should take to try to resolve this conflict?

Accepted Answer

A)  Look for common ground.
B)  Understand the other's point of view.
C)  Listen carefully to make sure they understand the problem.
D)  Show concern for the relationship.E) A) and D)
F) A) and C)

Question 14

Marco has been appointed team leader of a committee that will develop a new process for submitting expense claims. He wants to ensure that his team avoids groupthink. What should he do?

Accepted Answer

A)  Choose team members with similar backgrounds.
B)  Develop systematic procedures for the team to follow.
C)  Demand that his team make decisions quickly.
D)  Make sure his team knows what outcomes he favors.E) A) and D)
F) All of the above

Question 15

Which of the following is a typical ground rule for virtual meetings?

Accepted Answer

A)  Outlining the procedure for asking and answering questions 
B)  Reminding participants to turn off all phones, alarms, and electronic reminders 
C)  Telling participants not to multitask during the meeting 
D)  All of these are typical virtual meeting ground rules.E) B) and C)
F) A) and D)

Question 16

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Accepted Answer

The answer of During the ____________________ stage of team development,...

Question 17

Rephrasing and summarizing a speaker's message in your own words is called __________.

Accepted Answer

The answer of Rephrasing and summarizing a speaker's message in...

Question 18

What is the least accurate statement about workplace teams?

Accepted Answer

A)  Team members are less resistant to change.
B)  Decisions reached by teams usually get less buy-in than decisions reached individually.
C)  Teams result in improved employee morale.
D)  Team members experience reduced individual risk .E) None of the above
F) A) and B)

Question 19

Malcolm is part of a team developing a new smartphone app to track traffic patterns. Because team members are located throughout the country, they don't meet in person. Instead, they use communication technology to collaborate on the project. Because members use technology to stay connected, Malcolm is part of a

Accepted Answer

A)  group.
B)  cross-functional team.
C)  virtual team.
D)  self-directed team.E) None of the above
F) A) and B)

Question 20

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

Accepted Answer

The answer of Employees can sound more professional in the...

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

During a meeting Matthew and Jennifer get into an argument about how to prepare a proposal. What is the first step they should take to try to resolve this conflict?

Correct Answer
verified

Correct Answer
verified

Rephrasing and summarizing a speaker's message in your own words is called __________.

Correct Answer
verified

Listening in a college classroom is more challenging than listening on the job.

Correct Answer
verified

Oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette expertise are all examples of soft skills.

Correct Answer
verified

Marco has been appointed team leader of a committee that will develop a new process for submitting expense claims. He wants to ensure that his team avoids groupthink. What should he do?

Correct Answer
verified

What is the least accurate statement about workplace teams?

Correct Answer
verified

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Correct Answer
verified

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

Correct Answer
verified

Which of the following is the most accurate statement about etiquette and courtesy in today's workplace?

Correct Answer
verified

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?

Correct Answer
verified

Samuel knows that his soft skills will be evaluated during his job interview. Which of the following skills should he practice to prepare for his interview?

Correct Answer
verified

Good listening skills are needed for employees at every level.

Correct Answer
verified

A committee has been formed to study the feasibility of starting a wellness program. The members have just gone through some rough times, but tensions have now subsided and information is starting to flow among members. What phase of team development are they experiencing?

Correct Answer
verified

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Correct Answer
verified

Which of the following statements about manners and business etiquette is most accurate?

Correct Answer
verified

Which of the following statements about conflict is most accurate?

Correct Answer
verified

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Correct Answer
verified

Which of the following is a typical ground rule for virtual meetings?

Correct Answer
verified

List three types of workplace listening, and provide three tips for effectiveness in each category.

Correct Answer
verified
Student answers will vary.

1) Listening...
View Answer

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

During a meeting Matthew and Jennifer get into an argument about how to prepare a proposal. What is the first step they should take to try to resolve this conflict?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Rephrasing and summarizing a speaker's message in your own words is called __________.

Correct AnswerverifiedShow Answer

Listening in a college classroom is more challenging than listening on the job.

Correct AnswerverifiedShow Answer

Oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette expertise are all examples of soft skills.

Correct AnswerverifiedShow Answer

Marco has been appointed team leader of a committee that will develop a new process for submitting expense claims. He wants to ensure that his team avoids groupthink. What should he do?

Correct AnswerverifiedShow Answer

What is the least accurate statement about workplace teams?

Correct AnswerverifiedShow Answer

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Correct AnswerverifiedShow Answer

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

Correct AnswerverifiedShow Answer

Which of the following is the most accurate statement about etiquette and courtesy in today's workplace?

Correct AnswerverifiedShow Answer

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?

Correct AnswerverifiedShow Answer

Samuel knows that his soft skills will be evaluated during his job interview. Which of the following skills should he practice to prepare for his interview?

Correct AnswerverifiedShow Answer

Good listening skills are needed for employees at every level.

Correct AnswerverifiedShow Answer

A committee has been formed to study the feasibility of starting a wellness program. The members have just gone through some rough times, but tensions have now subsided and information is starting to flow among members. What phase of team development are they experiencing?

Correct AnswerverifiedShow Answer

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Correct AnswerverifiedShow Answer

Which of the following statements about manners and business etiquette is most accurate?

Correct AnswerverifiedShow Answer

Which of the following statements about conflict is most accurate?

Correct AnswerverifiedShow Answer

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Correct AnswerverifiedShow Answer

Which of the following is a typical ground rule for virtual meetings?

Correct AnswerverifiedShow Answer

List three types of workplace listening, and provide three tips for effectiveness in each category.

Correct AnswerverifiedStudent answers will vary.1) Listening...View AnswerShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Student answers will vary.

1) Listening...
View Answer