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Exam 13: Communication and Information Technology

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Question 1

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List and define the four steps in the interpersonal communication process.

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First: The sender encodes the message an...

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Question 2

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The three types of information systems include _____________.

A) TPS,MIS,and M2M
B) TPS,MIS,and DSS
C) MIS,M2M,and TPS
D) M2M,TPS,and DSS

E) B) and D)
F) C) and D)

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B

Question 3

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Asking the receiver if they have any questions is a good way to check if the message has been received.

Which of the following is not traditionally a part of an information network?

A message such as "please copy this document" is a simple message and therefore _________.

Business is booming! Out of excitement,you sent out a memo which told everyone that you would be giving everyone vacations once this quarter's sales figures were posted on August 1st.Subsequently,everyone in your department planned a vacation for August 1st through the 7th.What was wrong with your message?

One of the problems that receivers have is that they __________.

List and describe the five steps of the message-sending process.

You are the broker of a successful real estate office in the Metro area.Within your organization,you have three senior sales agents,Farrah,Saad,and Timothy,who each oversee ten sale agents.Lately you have noticed that Farrah's agents seem to be annoyed with her and are seeming to be rather disgruntled.You sit in on a meeting with her team and find that she is constantly asking her team "why are you not getting more listings?" You have a meeting scheduled with Farrah…what are you going to tell her?

Encoding is the process of translating the message into a meaningful form and determining if feedback,a response,or a new message is needed.

________________ use manager's insights in an interactive computer-based process to assist in making nonroutine decisions.

During Gene's meeting with his manager,his manager emphasized the great work Gene was doing while briefly mentioning areas for improvement.Which of the following types of communication barriers does this situation represent?

Which of the following can be a nonverbal and graphic form of written communication?

You are the supervisor of three employees at a local sporting goods store.One of your employees,Karen,is somewhat off putting to customers because she is always very over the top with enthusiasm and overly excited about why the customer wants to buy something.You need to have a talk with Karen so that you can improve her job performance.Please design a small paragraph of what you would say to Karen,remembering to identify which element of emotional intelligence you see as being her biggest issue.

"You will make it!" is an example of a probing response.

Active listening includes all of the following except _____________.

Getting the listener's full attention,questioning them,and asking them to paraphrase the message are all techniques to overcome which communication barrier?

What is the difference among vertical,horizontal,and grapevine communication?

Understanding one's own emotions is called ___________.

Reflecting responses should not be used in which situation?