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________ is a social mention metric that measures the likelihood that a particular topic is being discussed on social media platforms.


A) Strength
B) Passion
C) Sentiment
D) Reach

E) B) and C)
F) All of the above

Correct Answer

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With social media,privacy rights are too easily abused.

A) True
B) False

Correct Answer

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Marketers monitor social activity in order to identify _______ -- that is,people who repeatedly discuss or promote a particular topic.


A) Brand advocates
B) Technical experts
C) Communities
D) Crowds

E) B) and D)
F) A) and B)

Correct Answer

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When a highly credible and influential blogger writes a positive story about your company,it can have a very positive impact on your brand's image.

A) True
B) False

Correct Answer

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Kickstarter is a crowdfunding site for raising funds.

A) True
B) False

Correct Answer

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________ are buttons or features on non-Facebook sites that interact with Facebook in some way.


A) Facepiles
B) Open graphs
C) Plug-ins
D) Web 2.0

E) A) and B)
F) A) and C)

Correct Answer

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Citibank used ________ to promote its Facebook page where visitors were prompted to hit like to learn how to get special access to Beyonce tickets.


A) .the front page of The Wall Street Journal
B) Twitter and texts
C) mobile ads
D) its blog

E) All of the above
F) A) and C)

Correct Answer

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________ allows developers to create apps where information like store locations can be displayed on a map that comes from Google.


A) AJAX
B) Asynchronous JavaScript
C) Google Maps API
D) Open source

E) C) and D)
F) A) and B)

Correct Answer

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________ represent a change in philosophy for content creators.Traditionally,a business that created content maintained almost complete control over it in a closed system.


A) Social apps
B) Mashups
C) RSS feeds
D) Social bookmarks

E) All of the above
F) A) and B)

Correct Answer

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Companies have created online communities for the purpose of identifying market opportunities through crowdsourcing.

A) True
B) False

Correct Answer

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Diigo and Delicious are social ________ tools.

Correct Answer

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bookmarking

Tumblr is a microblogging service that is designed to be easy for users to post ________ and update their blogs frequently.


A) Key words
B) Discount codes
C) Hash tags
D) Multimedia content

E) A) and C)
F) None of the above

Correct Answer

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Twitter is a customer service channel.

A) True
B) False

Correct Answer

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True

Which of the following is not a reason why marketers use blogs and microblogs?


A) To monitor customer experiences and generate revenue.
B) To develop relationships with independent bloggers,encouraging them to write positive stories about the brand,product,and company
C) To tell the company's story,position a product,create brand identity or differentiate from the competition.
D) To engage customers and readers by soliciting comments and feedback about information provided in blog posts.

E) All of the above
F) B) and D)

Correct Answer

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________ is a model of problem solving and idea generation that marshals the collective talents of a large group of people.

Correct Answer

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One of the most effective deterrents to social media privacy abuses is fear of backlash from abuses that become public and cause outrage.

A) True
B) False

Correct Answer

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Using Twitter to monitor public sentiment and influence public opinion have become critical skills for PR professionals working for business and nonprofit organizations.

A) True
B) False

Correct Answer

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True

Twitter is a social network where the dominant focus is on reporting both private and public news stories.

A) True
B) False

Correct Answer

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________ is spontaneous movement of people using online tools to connect.


A) Energizing
B) Groundswell
C) Crowdfunding
D) Viral video

E) None of the above
F) A) and D)

Correct Answer

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Collectively,social media apps have shifted the locus of control for mass communications from advertisers to large organizations.

A) True
B) False

Correct Answer

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