Question 1

Which of the following statements about stress is true?

Accepted Answer

A)  Employees are the most productive when they experience no stress.
B)  Stress is caused by stressors.
C)  Stress is a psychological condition and not physiological condition.
D)  The hypoventilation syndrome describes the stress experience.
E)  When a person is under stress, the body moves less blood to the brain.F) A) and E)
G) B) and E)

Question 2

Cognitive dissonance occurs only when others observe an inconsistency between our beliefs, feelings, and behavior.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following reduces stress by allowing withdrawal from the stressor?

Accepted Answer

A)  Flexible work schedules
B)  Vacations
C)  Work addiction
D)  Telecommuting
E)  WorkaholismF) B) and E)
G) C) and D)

Question 4

The competency most strongly associated with social awareness is:

Accepted Answer

A)  conflict management.
B)  empathy.
C)  organizational comprehension.
D)  self-esteem.
E)  job performance.F) A) and D)
G) C) and D)

Question 5

Which of the following terms refer to established perceptions about the attitude object?

Accepted Answer

A)  Intentions
B)  Feelings
C)  Senses
D)  Beliefs
E)  BehaviorsF) C) and D)
G) B) and C)

Question 6

Anger, fear, joy, and sadness represent:

Accepted Answer

A)  the beliefs that influence our attitudes towards something or someone.
B)  the first four stages of emotional labor.
C)  different types of emotions.
D)  the four dimensions of job satisfaction.
E)  the four areas of the Johari Window.F) A) and E)
G) C) and D)

Question 7

Continuance commitment is a calculative decision to remain with the organization.

Accepted Answer

A) True 
 B)False

Question 8

The stress consequence called job burnout occurs when people experience all of the following EXCEPT:

Accepted Answer

A)  lethargy.
B)  emotional exhaustion.
C)  cynicism.
D)  depersonalization.
E)  reduced personal accomplishment.F) B) and E)
G) D) and E)

Question 9

Affective commitment refers to a calculative attachment to remain in the organization.

Accepted Answer

A) True 
 B)False

Question 10

The highest level of emotional intelligence is:

Accepted Answer

A)  being aware of other people's emotions.
B)  self-management.
C)  organizational comprehension.
D)  self-awareness.
E)  managing other people's emotions.F) B) and D)
G) A) and C)

Question 11

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Accepted Answer

A) True 
 B)False

Question 12

Your boss has the highest level of emotional intelligence.Which of the following abilities does your boss possess?

Accepted Answer

A)  He is able to perceive his own emotions.
B)  He is able to empathize with others.
C)  He is able to understand the meaning of his own emotions.
D)  He is able to calm employees when they are upset.
E)  He is able to manage his own emotions.F) A) and B)
G) B) and D)

Question 13

Which of the following statements about job satisfaction and job performance is true?

Accepted Answer

A)  Employees who are dissatisfied with their jobs do not have high job performance.
B)  Job satisfaction has almost no effect on job performance.
C)  Employees who are satisfied with their jobs have higher job performance.
D)  Happy workers are less productive workers.
E)  Employees have higher job satisfaction only after they have received a financial reward.F) C) and D)
G) A) and C)

Question 14

Briefly describe the five ways of managing work-related stress.

Accepted Answer

(1) Remove the Stressor: Removing the st...

Question 15

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

Accepted Answer

A)  emotional intelligence.
B)  emotional labor.
C)  cognitive dissonance.
D)  positive affectivity.
E)  job satisfaction.F) D) and E)
G) A) and B)

Question 16

Studies indicate that while executives tend to make quick decisions based on logical reasoning, the best decisions are based on their emotional responses.

Accepted Answer

A) True 
 B)False

Question 17

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Accepted Answer

A) True 
 B)False

Question 18

Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior than cognition because:

Accepted Answer

A)  emotional processes often occur before cognitive processes.
B)  cognitive processes are less significant for individual behaviors.
C)  emotional processes are simpler than cognitive processes.
D)  emotional processes are more likely to result in negative behaviors.
E)  cognitive processes are more likely to result in negative behaviors.F) C) and D)
G) A) and B)

Question 19

Which of these statements about emotional labor is true?

Accepted Answer

A)  Jobs involving customer service do not require emotional labor.
B)  Research indicates that emotional display rules and standards are very similar around the world.
C)  Emotional labor demands are lower in jobs requiring a variety of emotions.
D)  Emotional labor demands are lower in jobs where interaction with clients is frequent.
E)  Emotional labor demands are higher in jobs requiring more intense emotions.F) All of the above
G) None of the above

Exam 4: Workplace Emotions, Attitudes, and Stress

Which of these statements about emotional labor is true?

Correct Answer
verified

Continuance commitment is a calculative decision to remain with the organization.

Correct Answer
verified

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Correct Answer
verified

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Correct Answer
verified

Anger, fear, joy, and sadness represent:

Correct Answer
verified

Which of the following reduces stress by allowing withdrawal from the stressor?

Correct Answer
verified

Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior than cognition because:

Correct Answer
verified

Your boss has the highest level of emotional intelligence.Which of the following abilities does your boss possess?

Correct Answer
verified

Studies indicate that while executives tend to make quick decisions based on logical reasoning, the best decisions are based on their emotional responses.

Correct Answer
verified

Which of the following statements about job satisfaction and job performance is true?

Correct Answer
verified

The stress consequence called job burnout occurs when people experience all of the following EXCEPT:

Correct Answer
verified

Briefly describe the five ways of managing work-related stress.

Correct Answer
verified
(1) Remove the Stressor: Removing the st...
View Answer

Cognitive dissonance occurs only when others observe an inconsistency between our beliefs, feelings, and behavior.

Correct Answer
verified

Affective commitment refers to a calculative attachment to remain in the organization.

Correct Answer
verified

Which of the following terms refer to established perceptions about the attitude object?

Correct Answer
verified

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

Correct Answer
verified

The highest level of emotional intelligence is:

Correct Answer
verified

Which of the following statements about stress is true?

Correct Answer
verified

The competency most strongly associated with social awareness is:

Correct Answer
verified

Exam 4: Workplace Emotions, Attitudes, and Stress

Which of these statements about emotional labor is true?

Correct AnswerverifiedShow Answer

Continuance commitment is a calculative decision to remain with the organization.

Correct AnswerverifiedShow Answer

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Correct AnswerverifiedShow Answer

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Correct AnswerverifiedShow Answer

Anger, fear, joy, and sadness represent:

Correct AnswerverifiedShow Answer

Which of the following reduces stress by allowing withdrawal from the stressor?

Correct AnswerverifiedShow Answer

Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior than cognition because:

Correct AnswerverifiedShow Answer

Your boss has the highest level of emotional intelligence.Which of the following abilities does your boss possess?

Correct AnswerverifiedShow Answer

Studies indicate that while executives tend to make quick decisions based on logical reasoning, the best decisions are based on their emotional responses.

Correct AnswerverifiedShow Answer

Which of the following statements about job satisfaction and job performance is true?

Correct AnswerverifiedShow Answer

The stress consequence called job burnout occurs when people experience all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Briefly describe the five ways of managing work-related stress.

Correct Answerverified(1) Remove the Stressor: Removing the st...View AnswerShow Answer

Cognitive dissonance occurs only when others observe an inconsistency between our beliefs, feelings, and behavior.

Correct AnswerverifiedShow Answer

Affective commitment refers to a calculative attachment to remain in the organization.

Correct AnswerverifiedShow Answer

Which of the following terms refer to established perceptions about the attitude object?

Correct AnswerverifiedShow Answer

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

Correct AnswerverifiedShow Answer

The highest level of emotional intelligence is:

Correct AnswerverifiedShow Answer

Which of the following statements about stress is true?

Correct AnswerverifiedShow Answer

The competency most strongly associated with social awareness is:

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
(1) Remove the Stressor: Removing the st...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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