Question 1

Middleware translates information between disparate systems.

Accepted Answer

A) True 
 B)False

Question 2

Which question below represents a CRM reporting technology example?

Accepted Answer

A)   Why did sales not meet forecasts?
B)   What customers are at risk of leaving?
C)   What is the total revenue by customer?
D)   All of these choicesE) A) and B)
F) A) and C)

Question 3

RFID systems are used to create the digital designs and then manufacture the products.

Accepted Answer

A) True 
 B)False

Question 4

What are enterprise systems?

Accepted Answer

A)   The integration of a company's existing management information systems
B)   The integration of data from multiple sources,which provides a unified view of all data
C)   Sends information entered into a given system automatically to all downstream systems and processes
D)   Enterprise-wide support and data access for a firm's operations and business processesE) B) and C)
F) A) and D)

Question 5

Which of the following operational CRM technologies does the Marketing department typically use?

Accepted Answer

A)   Contact center,Web-based self-service,call scripting
B)   Contact center,cross-selling and up-selling,Web-based self-service
C)   List generator,opportunity management,cross-selling and up-selling
D)   List generator,campaign management,cross-selling and up-sellingE) A) and B)
F) B) and D)

Question 6

What is enterprise application integration (EAI) middleware?

Accepted Answer

A)   The use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources
B)   The integration of data from multiple sources,which provides a unified view of all data
C)   Translates information between disparate systems
D)   Packages commonly used applications together,reducing the time needed to integrate applications from multiple vendorsE) A) and B)
F) None of the above

Question 7

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Question 8

In the basic supply chain make refers to manufacturing products and create production schedules.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following questions can procurement help a company answer?

Accepted Answer

A)   What quantity of raw materials should we purchase to minimize spoilage?
B)   How can we guarantee that our raw materials meet production needs?
C)   At what price can we purchase materials to guarantee profitability?
D)   All of these questionsE) A) and D)
F) B) and C)

Question 10

What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?

Accepted Answer

A)   Computer-aided design/computer-aided manufacturing
B)   Maker movement
C)   Makerspace
D)   RFID electronic product codeE) A) and B)
F) B) and C)

Question 11

Which component is a credit-management feature typically included in?

Accepted Answer

A)   Accounting and finance components
B)   Production and managerial management components
C)   Human resource components
D)   Production and materials management componentsE) A) and C)
F) A) and B)

Question 12

Analytical CRM provides customer segmentation,which divides a market into categories that share similar attributes such as age,location,gender,habits,and so on.By segmenting customers into groups,it becomes easier to create targeted marketing and sales campaigns,ensuring that you are not wasting resources marketing products to the wrong customers.

Accepted Answer

A) True 
 B)False

Question 13

Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

Accepted Answer

A) True 
 B)False

Question 14

Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

Accepted Answer

A) True 
 B)False

Question 15

Where would you find the manufacturer and distributor in a typical supply chain?

Accepted Answer

A)   Upstream
B)   Downstream
C)   In the middle
D)   Not on the supply chainE) C) and D)
F) B) and D)

Question 16

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

Accepted Answer

A)   Computer-aided design/computer-aided manufacturing
B)   Maker movement
C)   Makerspace
D)   RFID electronic product codeE) B) and D)
F) B) and C)

Question 17

Identify the three technologies that are reinventing the supply chain.

Accepted Answer

The goal of ERP is to integrate all of t...

Question 18

What distributes goods and services to customers?

Accepted Answer

A)   Inbound logistics
B)   Outbound logistics
C)   Logistics
D)   Cradle to graveE) C) and D)
F) B) and C)

Question 19

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Accepted Answer

A) True 
 B)False

Question 20

Explain operational and analytical customer relationship management.

Accepted Answer

Customer relationship management (CRM)is...

Exam 8: Enterprise Applications: Business Communications

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

Correct Answer
verified

What is enterprise application integration (EAI) middleware?

Correct Answer
verified

Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

Correct Answer
verified

Which of the following operational CRM technologies does the Marketing department typically use?

Correct Answer
verified

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Correct Answer
verified

Middleware translates information between disparate systems.

Correct Answer
verified

Which of the following questions can procurement help a company answer?

Correct Answer
verified

Where would you find the manufacturer and distributor in a typical supply chain?

Correct Answer
verified

Identify the three technologies that are reinventing the supply chain.

Correct Answer
verified
The goal of ERP is to integrate all of t...
View Answer

What are enterprise systems?

Correct Answer
verified

RFID systems are used to create the digital designs and then manufacture the products.

Correct Answer
verified

Which question below represents a CRM reporting technology example?

Correct Answer
verified

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Correct Answer
verified

Correct Answer
verified

Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

Correct Answer
verified

Explain operational and analytical customer relationship management.

Correct Answer
verified
Customer relationship management (CRM)is...
View Answer

What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?

Correct Answer
verified

In the basic supply chain make refers to manufacturing products and create production schedules.

Correct Answer
verified

Which component is a credit-management feature typically included in?

Correct Answer
verified

What distributes goods and services to customers?

Correct Answer
verified

Exam 8: Enterprise Applications: Business Communications

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

Correct AnswerverifiedShow Answer

What is enterprise application integration (EAI) middleware?

Correct AnswerverifiedShow Answer

Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

Correct AnswerverifiedShow Answer

Which of the following operational CRM technologies does the Marketing department typically use?

Correct AnswerverifiedShow Answer

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Correct AnswerverifiedShow Answer

Middleware translates information between disparate systems.

Correct AnswerverifiedShow Answer

Which of the following questions can procurement help a company answer?

Correct AnswerverifiedShow Answer

Where would you find the manufacturer and distributor in a typical supply chain?

Correct AnswerverifiedShow Answer

Identify the three technologies that are reinventing the supply chain.

Correct AnswerverifiedThe goal of ERP is to integrate all of t...View AnswerShow Answer

What are enterprise systems?

Correct AnswerverifiedShow Answer

RFID systems are used to create the digital designs and then manufacture the products.

Correct AnswerverifiedShow Answer

Which question below represents a CRM reporting technology example?

Correct AnswerverifiedShow Answer

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

Correct AnswerverifiedShow Answer

Explain operational and analytical customer relationship management.

Correct AnswerverifiedCustomer relationship management (CRM)is...View AnswerShow Answer

What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?

Correct AnswerverifiedShow Answer

In the basic supply chain make refers to manufacturing products and create production schedules.

Correct AnswerverifiedShow Answer

Which component is a credit-management feature typically included in?

Correct AnswerverifiedShow Answer

What distributes goods and services to customers?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The goal of ERP is to integrate all of t...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Customer relationship management (CRM)is...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified