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Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

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Question 71

Multiple Choice

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In social network analysis,the importance of ties connecting heterogeneous people that help to ensure a wide range of diversity in information and perspective is known as

A) closure.
B) social supports.
C) redundancy.
D) bridging relationships.

E) None of the above
F) All of the above

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Question 72

Multiple Choice

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Another example of social relationships causing human capital mobility is the _______ of talent from an organization to form __________.

A) stability; bail-outs
B) emigration; bail-outs
C) relocation; new business units
D) emigration; start-up ventures

E) C) and D)
F) B) and D)

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Question 73

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In the current economy,reliance on the three traditional financial statements (income statement,balance sheet,and statement of cash flow)has increased. A. Howell, an expert on the changing role of finance and accounting, suggests that the big three financial statements are about as useful as an 80-year-old Los Angeles road map.

Most of the interactions among members of e-teams occur through electronic communication channels such as fax machines and groupware tools such as email,bulletin boards,chat,and videoconferencing.

Efficiency killers that London-based International Power identified in their communication using tools from lean manufacturing included

SAP uses ____________ to leverage the expertise and involvement of its users in developing new knowledge and then transmitting it to the entire SAP user community.

According to the text,effective e-teams identify group members with a proper balance of technical and interpersonal skills.

IP is characterized by __________ development costs and very ______ marginal costs.

John wanted to set up a nurse-led preoperative assessment service intended to free up time for the doctors who previously led the assessments,reduce cancelled operations (and costs),and improve patient care.Carol,a well-respected nurse,had less seniority than John,but many colleagues relied on her advice about navigating hospital politics.She knew many of the people whose support John needed and she eventually converted them to the change.This is an example of a connector.

The development of intellectual capital (that is,the friendships and working relationships among talented individuals)gains importance,because it helps tie knowledge workers to a given firm.

E-teams do not have the potential to acquire a broader range of human capital or the skills and capacities that are necessary to complete complex assignments.

Workforces that reflect demographic changes will become more homogeneous over the next few decades with regard to gender,race,ethnicity,and nationality.

The role of technology in the recruitment of human capital has lowered individual reliance on the use of social networks.

Software algorithms are a form of _____________ that,once developed and paid for,can be reused many times at a very low cost.

The state must protect intellectual property rights reliably for companies to continue developing new products and services.

New knowledge involves the continual interaction between __________ and __________ knowledge.

Dynamic capabilities include all of the following except

Process losses prevent teams from reaching high levels of performance because of inefficient interaction dynamics among team members.

Firms such as Apple and Microsoft will tend to have a higher ratio of market value to book value than industrial companies such as Nucor Steel.

Social networks such as Facebook do not facilitate increased interactions between members in a social network via Internet-based communications.