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Exam 4: Workplace Emotions, Attitudes and Stress

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Question 21

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Attitudes are fleeting physiological experiences we have in response to an attitude object.

A) True
B) False

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Question 22

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Cognitive dissonance will be greater when the dissonant behaviour is known to everyone,was voluntary and is not easy to change.

A) True
B) False

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Question 23

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Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

Self-awareness is the ability to perceive and understand the meaning of:

Personality and previous experience influence an employee's decision to engage in exit,voice,loyalty or neglect when there are dissatisfied with their job.

Attitudes develop from our emotional experiences as well as from the perceptual process.

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Trust,employee involvement and organisational comprehension tend to increase organisational commitment.

How can job satisfaction create a positive effect on customer service?

Universal Broadcasting Corp.is concerned about losing some of its best technical staff to competitors.Senior executives have decided that the best way to build a loyal workforce is to introduce a deferred profit-sharing plan.Employees would receive half of each year's profit share at the end of the year,but the other half would be paid out over the next two years as trailers.Anyone who leaves,other than due to retirement or layoffs,would forfeit some or all of the deferred payments.Explain what effect this plan may have on organisational commitment and employee behaviours.

Stress refers mainly to environmental conditions that cause people to experience fear.

Inflexible work schedules and long commuting time to work may cause stress in the employee's family relationships.

The norms and expectations governing emotional display rules are similar around the world.

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Which of the following is NOT usually identified as a category of emotions?

What role does culture play in how we display our emotions in the workplace?

Which of the following is an emotion?

Which of the following best represents the most common linkage between attitudes and behaviour?

The difference between emotions and attitudes is comparable to the difference between:

What is affective commitment and how does it differ from continuance commitment?