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Exam 4: Workplace Emotions, Attitudes, and Stress

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Question 31

True/False

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The emotional intelligence of an individual tends to increase with age.

A) True
B) False

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Question 32

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Which of the following terms refer to established perceptions about the attitude object?

A) Intentions
B) Feelings
C) Senses
D) Beliefs
E) Behaviors

F) B) and C)
G) C) and D)

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Question 33

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Donald was unhappy that his company did not provide good transport facilities.He found it very strenuous to drive to work on his own,and this eventually led to job dissatisfaction.Hence,he recommended ways to solve this problem.According to the EVLN model,this information suggests that Donald's main reaction to job dissatisfaction was:

Employees can minimize the stress from emotional labor by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Emotions represent the cluster of beliefs,assessed feelings,and behavioral intentions towards something or someone guided by conscious logical reasoning.

Job sharing and telecommuting are usually considered ways to reduce stress through work/life balance.

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

_____ is a psychological state that refers to the positive expectations of the intent or behavior of the other person in situations involving risk.

Work practices such as flexible and restricted work hours increase work-related stress.

Affective commitment refers to a calculative attachment to remain in the organization.

Emotions are communications to ourselves,which serve to put us in a state of readiness.

Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay.However,even before hearing about the promotion,she believed that the regional manager who made the promotion decision was fair-minded.Use the emotions,attitudes,and behavior model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.

Employees' identification with a particular organization tends to increase:

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

The dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labor.

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Many companies have fitness centers or subsidize the cost of membership at off-site centers.This practice is intended to remove the stressor.

Attitudes consist of the following three components: emotions,beliefs,and behaviors.

Studies indicate that while executives tend to make quick decisions based on logical reasoning,the best decisions are based on their emotional responses.

Which of the following statements is true of emotions in the workplace?