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The producers of C & H Cane Sugar sell the product in five-pound bags, one-pound bags, and one-pound boxes. When developing its advertising strategy, C & H will most likely use a(n) ____ approach in defining a target market.


A) undifferentiated
B) differentiated
C) product strategy
D) cost-benefit
E) demographic

F) All of the above
G) B) and D)

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A market is a group of people who, as individuals, have needs for products in a product class and have the ability, willingness, and authority to purchase such products.

A) True
B) False

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During the evaluation of relevant market segments, competitive assessment is used primarily to determine the possibility of additional competitors entering particular segments.

A) True
B) False

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A firm ordinarily uses the same sales forecasting method for determining short-range and long-range sales forecasts.

A) True
B) False

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The undifferentiated targeting strategy for finding a target market will likely not be successful if


A) product positioning is needed.
B) the firm defines the total market as its target market.
C) people within the market have heterogeneous needs.
D) people within the market have homogeneous needs.
E) the firm is capable of developing a single marketing mix that satisfies all people's needs.

F) B) and D)
G) A) and D)

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Through marketing newsprint to newspaper publishers and glass manufacturers that use it in packing, International Paper segments its market based on


A) customer size.
B) psychographics.
C) demographics.
D) use of product.
E) geographic location.

F) A) and D)
G) D) and E)

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Demographic characteristics are commonly used to segment a market because they are closely related to consumers' product needs and purchasing behavior.

A) True
B) False

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When a firm's management is making the final selection of specific target markets to enter, it should consider whether the organization has the financial resources, managerial skills, expertise, and facilities needed to effectively compete in the selected segments.

A) True
B) False

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When the needs of individual consumers in a target market for a specific product are similar and the organization can satisfy most customers with a single marketing mix, the best approach to use may be the ____ strategy.


A) undifferentiated
B) differentiated
C) segmented
D) concentrated
E) heterogeneous

F) C) and E)
G) A) and D)

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Trend analysis is a sales forecasting technique that focuses on aggregate sales data over a period of many years to determine general trends in annual sales.

A) True
B) False

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Which of the following forecasting methods is least dependent on historical sales data?


A) Regression analysis
B) Trend analysis
C) Time series analysis
D) Cycle analysis
E) A market test

F) B) and E)
G) B) and C)

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The five-step process usually used for target market selection includes identifying the appropriate targeting strategy, determining which segmentation variables to use, developing market segment profiles, evaluating relevant market segments, and deciding which targeting strategy to use.

A) True
B) False

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In a customer forecasting survey, a marketer would question customers about the types and quantities of products they intend to buy during a specific time period.

A) True
B) False

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The total volume of a product, for all firms in an industry, that would be purchased by specific customer groups within a specified time period at a given level of industry-wide marketing activity, is the


A) competitor sales potential.
B) sales objective.
C) forecasted sales.
D) company sales potential.
E) market potential.

F) C) and E)
G) B) and D)

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​The target market selection process involves _______ steps. The first step is ____________, and the last step is _____________.


A) Five; Select the target market; Identify the targeting strategy
B) Five; Identify the targeting strategy; Select the target market
C) Six; Select the target market; Evaluate the potential of the target market
D) Five; Determine segmentation variables; Select the target market
E) Six; Develop market segment profiles; Select the target market

F) A) and C)
G) B) and D)

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B

Which of the following statements about the undifferentiated targeting strategy is false?


A) The undifferentiated targeting strategy should be used when the needs of individual customers are similar.
B) The undifferentiated targeting strategy uses one promotional program aimed at everyone in the target market.
C) The undifferentiated targeting strategy is good for use with staple items, such as sugar and salt.
D) The undifferentiated targeting strategy uses multiple distribution systems to best reach individuals in the target market.
E) The opposite of the undifferentiated targeting strategy is the differentiated targeting strategy.

F) B) and E)
G) C) and D)

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Frito-Lay Snack Foods is currently conducting market segmentation studies. For several segments, they have completed competitive assessments and cost estimates. The next major step they must take is to


A) determine which segmentation variables to use.
B) develop market segment profiles.
C) identify the appropriate targeting strategy.
D) select specific target markets.
E) develop sales forecasts.

F) B) and C)
G) All of the above

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D

Subaru is producing a new seven-passenger van with all-wheel drive. Which of the following would be the best variables for segmenting the market for this new model?


A) Gender and age
B) Geographic location and family life cycle
C) Income and geographic location
D) Family life cycle and income
E) Geographic location and gender

F) A) and C)
G) A) and B)

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​Which of the following statements about market segment profiles is true?


A) They can be used to calculate a lifetime value for each customer in a segment.
B) They are used to describe differences among people in different market segments.
C) They can only deal with demographic characteristics.
D) They provide marketers with a cost estimate for serving potential customer groups.
E) They cannot be used to describe similarities among potential customers.

F) None of the above
G) A) and B)

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B

If Morton Salt saw all table salt customers as pretty much alike and thus offered only one marketing mix, it would be using the ____ strategy.


A) directed
B) undifferentiated
C) segmented
D) differentiated
E) product-use

F) B) and C)
G) A) and E)

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